Room Booking Terms and Conditions
The Bull Inn, Totnes
Please read our T&C’s below. Our main priority is for you to have a super enjoyable stay with us, we just need to have the T&C’s to ensure there is clarity in the booking and staying experience.
Reservation
By completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions.
If you book online full payment will be required at time of booking. If the reservation is made in person or over the phone, full payment will be required at the time of booking. All our prices include VAT.
Online payments can be made by Debit or Credit Card, but sadly not American Express. Your card details will be managed by our online payment gateway and PMS system for safety and security.
Your booking is not confirmed until we have received full payment. On receipt of full payment a confirmation email will be generated and emailed to the email address provided at time of booking.
The management can provisionally hold rooms for 24hrs, but that is at their discretion and is not always an available option.
By making a reservation you automatically agree to The Bull Inn sending you a confirmation email, a pre-arrival/stay email and a post-stay email. You will also be automatically enrolled into our Newsletter data base, unless you opt out (which you can!).
An overnight stay is classed as from 3pm on the date of arrival until 11am the following day.
If staying for more than one night your stay begins at 3pm on the date or arrival and ends at 11am on the date of departure.
At the time of writing we are not operating a deposit system – but this may change.
Cancellation & No Shows
We require a minimum of 72hrs before the date of check-in to be able to offer a full refund. This does not apply to special offers. After 72hrs the refund is tiered as follows:
48hrs 50% of full reservation total
24hrs No refund
However, if we are able to resell the specific room you reserved within the 48hrs of your arrival date we will raise the refund to 75% of the new sale price. If we are able to resell the specific room you reserved with 24hrs of your arrival date, again we will refund 75% of the new sale price. This allows flexibility and costs incurred due to discounts, fees from OTA’s, administrative expenses and other, in reselling the room.
If you do not arrive at The Bull, but have not notified us in advance you will be classified as a ‘No- Show’* and no refund will be given.
Late Arrival & Check-in
Should you be arriving later than planned please contact us as soon as possible so we can make the necessary arrangements. We are a pub, so are open late, but should your arrival be after 11pm we make not be able to check you in until the following morning – however we will try our very best to accommodate you.
Changes to your Booking
If you wish to review, adjust or cancel your booking, please contact us as soon as possible. This includes the addition of cots, length of stay, dogs – anything really that might impact or effect your stay with us.
Dogs
We only allow dogs in certain rooms (only two), so if you want to bring your dog you must include them at the time of booking otherwise we may not be able to accommodate you. Should you dog soil the carpets, bedding or mattresses or in any other way damage the room a fee may be charged commensurate with damages. If your dog is a barker I’m afraid they may have to miss this particular trip. Sorry.
*A ‘No-Show’ is a customer who has booked and paid but does not turn up or notify The Bull Inn in any way.
Credit Cards
The following credit cards are accepted Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit, Visa CPC.